Return Policy

At Z’AN Herblifes, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.

1. Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in its original packaging, where applicable

• Include original tags, accessories, and components, where applicable

• Be linked to a valid order number or proof of purchase

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery.

For change-of-mind returns:

• The customer is responsible for the return shipping cost.

• Standard shipping is currently free, so no original shipping charge will be deducted from your refund.

• The item must meet our return eligibility requirements.

Please note that return shipping costs are non-refundable.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging, where applicable

Once we confirm the issue, we will work with you on an appropriate solution, which may include a replacement or refund.

If a return is required due to a confirmed damaged, defective, or incorrect item, we will cover the reasonable return shipping cost.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns of:

• Used or opened soap or personal care products

• Items that have been used, damaged, altered, or returned without their original components

• Gift cards

• Products clearly marked as “Final Sale – Non-Returnable”

Unopened personal care products may be returned within the applicable return period, provided they meet our return requirements.

5. Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item and place a new order separately.

6. Refunds

Once we receive your returned item, we will inspect it and let you know whether your return has been approved.

Approved refunds will be issued to the original payment method after the return has been received and approved.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you have not received your refund after 15 business days from the date it was approved, please contact us at hello@herblifes.com.

7. Contact Us

For return or refund requests, please contact:

Z’AN Herblifes
ZAN HEALTHCARE INTERNATIONAL (HK) CO., LIMITED
Email: hello@herblifes.com
Phone: +86 180 2639 5279

Please include your order number in your message so that we can assist you efficiently.