Shipping Policy

At Z’AN Herblifes, we aim to process and deliver your order as smoothly as possible. Please review the following information regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed within 1–2 business days after payment is successfully completed.

Orders are not shipped on weekends or public holidays. Orders placed during weekends or holidays will generally be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Free Standard Shipping

Standard shipping is currently free on all orders. There is no minimum order value.

We currently ship to selected destinations, including:

• United States
• Canada
• United Kingdom
• Australia
• European Union

Shipping availability may vary depending on the destination and local delivery conditions.

If your destination is not available at checkout, please contact us at hello@herblifes.com before placing your order.

3. Estimated Delivery Times

Estimated standard delivery times after dispatch are:

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, public holidays, and other circumstances outside our control.

Please allow the stated processing time in addition to the estimated delivery time.

4. Order Tracking

Once your order has been dispatched, we will send tracking information to the email address provided at checkout, where tracking is available.

Please allow 24–48 hours for tracking information to become active after the shipment has been handed to the carrier.

You can use the tracking information provided in your shipping confirmation email to check the status of your delivery.

5. Delayed, Lost, or Missing Packages

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

1. Checking around your delivery address and with household members, neighbors, or building management, where applicable.
2. Checking directly with the carrier.
3. Contacting us at hello@herblifes.com so that we can review the shipment and assist where possible.

For packages confirmed as lost in transit, we will work with you and the carrier to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances.

6. Damaged Packages or Products

If your package or product arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photos of the package and damaged product

Once we confirm the issue, we will work with you on an appropriate solution, which may include a replacement or refund.

If a return is required due to a confirmed damaged product, we will cover the reasonable return shipping cost.

7. Incorrect or Incomplete Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at hello@herblifes.com.

If your order has not yet been shipped, we will make reasonable efforts to update the shipping information.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to discuss the available options. Additional shipping costs may apply if a new shipment is requested.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Customs policies and import requirements vary by country, and we cannot guarantee that an international shipment will not be subject to additional charges or customs delays.

9. Delivery Address and PO Boxes

We recommend providing a complete and accurate delivery address, including any apartment, unit, building, or postal code information where applicable.

PO Box, APO, FPO, or other restricted addresses may have limited delivery options depending on the destination and carrier.

If a particular address cannot be served by the available shipping method, we will contact you where possible.

10. Order Fulfillment

11. Contact Us

If you have any questions about your order or shipping, please contact:

Z’AN Herblifes
ZAN HEALTHCARE INTERNATIONAL (HK) CO., LIMITED
Email: hello@herblifes.com
Phone: +86 180 2639 5279

Please include your order number in your message so that we can assist you efficiently.