Shipping Policy
Welcome to Z‘AN Herblife! This Shipping & Delivery Policy outlines our procedures regarding the processing, shipping, and delivery of orders placed on our website (herblifes.com). By placing an order with us, you agree to the terms and conditions detailed below.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after your payment is successfully confirmed.
- Standard Items: Processed within 1–2 business days.
- Order Confirmation: You will receive a confirmation email immediately after placing your order. A second email containing your tracking information will be sent once the package leaves our warehouse.
Please Note: During peak seasonal periods (e.g., Black Friday, Cyber Monday, or major holidays), processing times may be slightly extended due to high order volumes. We appreciate your patience.
Shipping Time & Estimate
We currently ship to the following countries and regions:
- United States
- Canada
- United Kingdom
- Australia
- European Union (EU)
P.O. Boxes & APO/FPO Addresses
- Domestic (US): We do ship to P.O. Boxes and APO/FPO/DPO addresses via standard shipping methods. Expedited shipping is not available for these addresses.
- International: We cannot ship to international P.O. Boxes at this time.
If your country or region is not listed above, please contact our support team at hello@herblifes.com to check for eligibility and custom shipping quotes.
Shipping Methods, Costs & Delivery Times
Delivery timeframes are estimates and begin after the order processing window. Shipping costs are calculated based on your order weight, destination, and selected shipping tier.
| Shipping Method | Destination | Delivery Time | Shipping Cost | Tracking |
| Standard Shipping | United States | 7–15 business days |
FREE on orders over $50 $5.99 on orders under $50 |
Available |
| Expedited Shipping | United States | 3–7 business days | $12.99 (Based on weight) | Available |
| International Standard | Canada, UK, AU, EU | 10–25 business days | $9.99 (Based on destination) | Available |
Order Tracking
Once your package has been handed over to the carrier, we will email you a shipping confirmation containing a unique tracking number and a link to trace your package. Please allow 24–48 hours for the tracking status to update in the courier's system.
Lost, Stolen, or Damaged Packages
Z‘AN Herblife is committed to ensuring your products arrive safely. However, we are not liable for transit delays caused by customs, severe weather, or courier labor strikes.
- Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery at hello@herblifes.com. Please include your order number, tracking number, and clear photos of the damaged packaging and products.
- Lost/Stolen Packages: If your tracking history shows "Delivered" but you have not received your package, please check with neighbors, building management, or your local post office first. If it remains missing, contact us within 7 days of the stated delivery date.
-
Resolution: We will launch an investigation with the courier. Standard claim resolutions (reshipment or replacement) take approximately 3–5 business days.
Incorrect Address & Failed Delivery
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
- If a package is returned to our warehouse due to an incorrect address, missing apartment/suite number, or multiple failed delivery attempts, we will contact you to verify the correct details.
- Re-delivery Fees: The customer will be responsible for additional shipping fees required to re-ship the package.
- Refusal of Re-delivery: If you choose not to pay the re-shipping fee and prefer a refund, we will refund your original order amount minus the original shipping costs incurred by us.
Customs Duties, Tariffs & Taxes (International Orders)
For all international shipments outside the United States:
- Recipient’s Responsibility: Any import duties, customs tariffs, value-added taxes (VAT), or brokerage fees levied by the destination country are the sole responsibility of the recipient. These fees are not included in our product prices or shipping fees.
- Z‘AN Herblife has no control over these charges and cannot predict what they may be. We highly recommend contacting your local customs office for detailed information before placing your order.
Contact Us
If you have any questions, concerns, or inquiries regarding your shipment, please feel free to reach out to our dedicated support team: hello@herblifes.com.